Security policy

Effective Date: 5/31/2018

Overview

At Mobile application we take the protection of customer data extremely seriously. This Security Policy describes the organizational and technical measures we implement designed to prevent unauthorized access, use, alteration or disclosure of customer data.

Security Team

Our infrastructure and security team include people who’ve played lead roles in designing, building, and operating highly secure Internet facing systems at companies ranging from startups to large public companies.

Best practices

Incident Response Plan

  • We have implemented a formal procedure for security events and have educated all our staff on our policies.
  • When security events are detected they are escalated to our emergency alias, teams are paged, notified and assembled to rapidly address the event.
  • After a security event is fixed we write up a post-mortem analysis.
  • The analysis is reviewed in person, distributed across the company and includes action items that will make the detection and prevention of a similar event easier in the future.
  • Mobile application will promptly notify you in writing upon verification of a security breach of the Mobile application services that affects your data. Notification will describe the breach and the status of Mobile application’s investigation.

Build Process Automation

  • We have functioning, frequently used automation in place so that we can safely and reliably rollout changes to both our application and site within minutes.
  • We typically deploy code dozens of times a day, so we have high confidence that we can get a security fix out quickly when required.

Infrastructure

  • All of our services and data are hosted in Hetzner facilities in Germany and Finland, protected by Het security
  • Hetzner data center electrical power systems are designed to be redundant and maintainable without impact to continuous operations, 24 hours a day, and 7 days a week. In most cases, a primary as well as an alternate power source, each with equal capacity, is provided for critical infrastructure components in the data center.
  • Mobile application services have been built with disaster recovery in mind.
  • All of our infrastructure is spread across Hetzner data centers (availability zones) and will continue to work should any one of those data centers fail unexpectedly.
  • All of our servers are within internal network using network access control lists (ACL’s) that prevent unauthorized requests.
  • Mobile application uses a backup solution for datastores that contain customer data. Backup archives are stored using strong encryption.

Data

  • All customer data is stored in Germany.
  • We do not have individual datastores for each customer. However strict privacy controls exist in our application code that are designed to ensure data privacy and to prevent one customer from accessing another customer’s data (i.e., logical separation). We have many unit and integration tests in place to ensure these privacy controls work as expected. These tests are run every time our codebase is updated and even one single test failing will prevent new code being shipped to production.
  • Each Mobile application system used to process customer data is adequately configured and pathed using commercially-reasonable methods according to industry-recognized system-hardening standards.
  • Mobile application engages certain processors to process customer data. These processors are listed at Third Parties, as may be updated by Mobile application from time to time.

Data Transfer

Our API and application endpoints are TLS/SSL only and score an "A" rating on SSL Labs' tests, which means adequate commercial security. Mobile application servers support ephemeral elliptic curve cryptographic key exchange signed with RSA and ECDSA. These perfect forward secrecy (PFS) methods help protect traffic and minimize the impact of a compromised key, or a cryptographic breakthrough.

Authentication

  • Mobile application is served 100% over https.
  • There are no corporate resources or additional privileges from being on Mobile application’s network.

Permissions and Admin Controls

  • Mobile application enables permission levels to be set for any employees with access to Mobile application.
  • Permissions and access can be set to include settings, user data, or the ability to send/edit manual messages and auto messages.

Customer Responsibilities

  • Managing your own user account within the Mobile application services.
  • Compliance with End-User License Agreement with Mobile application, including with respect to compliance with laws.
  • Promptly notifying Mobile application if you suspect possible suspicious activities that could negatively impact security of the Mobile application services or your account.
  • You may not perform any security penetration tests or security assessment activities without the express advance written consent of Mobile application.

Contact Information

If you have any queries in relation to this notice, please use our Contact form